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What You Agree To When You Open an Account

These terms govern every deposit, withdrawal, and session you run on max7jili — your account rules, wallet connections, and how disputes get handled. Before you fund your account through GCash, Maya, or InstaPay, it is worth knowing what you are agreeing to.

Account eligibility rulesPayment terms for GCash and MayaSession and wallet conditionsDispute handling processAccount closure rights
max7jili What You Agree To When You Open an Account
DATA AND SECURITY

How We Handle Your Data and Account

We hold your account information and transaction history with care, applying consistent security practices across every session — whether you logged in on mobile, completed a GCash deposit, or raised a support request. Account security is not a separate layer you opt into; it is built into the standard terms covering how we store your data, how we verify withdrawals, and how long we keep records. The four areas below come up most often in terms-related queries.

Account Security

Your account uses OTP verification on login and on every withdrawal request. We do not store your GCash or Maya PIN at any point during or after a transaction.

Data Retention

We keep your transaction records and account history for as long as required by applicable local rules. You can request a summary of your account data through our support team.

Cookies and Sessions

We use session cookies to keep you logged in and to protect your account on mobile. You can manage cookie preferences through your browser or device settings at any time.

Requesting Account Changes

To update personal details, close your account, or raise a data concern, contact our support team directly through live chat or the account portal — we process change requests promptly.

TERMS CONTACT

How to Reach Us About These Terms

When you have a question about a specific clause, a payment dispute, or an account restriction under these terms, our support team handles it directly. We do not forward terms questions to a third party — our team can clarify conditions around GCash wallet ownership requirements, account suspension policies, and what you need to submit when you request changes. Queries come in through live chat, email, and the account portal, all available once you are logged in to your account.

Team online

Live Chat

Our chat team is accessible through the account portal. Use it to ask about specific clauses, payment disputes, or holds placed on your GCash or Maya withdrawal.

Email Support

Detailed terms questions — especially those involving account suspension or payment verification against your InstaPay or bank records — can be sent to our support email for a written response.

Account Portal

Log in to your account to access the help section, submit a terms-related ticket, and track the status of any open dispute or verification request.

Terms and Conditions Questions Answered

These are the questions we get asked most about our terms — covering who is eligible to hold an account, how we handle GCash and InstaPay payment ownership rules, and what the process looks like when you want to make changes or flag a discrepancy. If you do not find what you need here, our support team can walk through any specific clause with you directly through live chat.

These terms apply to anyone who opens or uses a max7jili account where local law permits it. Eligibility depends on your age and the rules in your jurisdiction — access is not available everywhere.

No. Your deposit wallet must be registered in your own name. If the wallet name differs from your account name, withdrawals may be held while we run an identity check.

We may suspend or close your account if a breach is confirmed — such as sharing credentials or running multiple accounts. Any pending balance is assessed under our standard verification process.

Updates are published on this page. Continued use of your account after the update date means you accept the revised version — check back here if you notice a feature change.

Contact us as soon as you notice a discrepancy. Completed InstaPay transfers involve both your bank and ours — we investigate immediately, but the timeline depends on your bank's process.

Reach out through live chat or the account portal and request closure. We confirm your identity, check for any open payment requests, and process the closure once those are resolved.
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Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.